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IT Skill Gaps: Build a Winning Team Using a Trusted Partner

As companies complete the shift to remote operations and rapid migration to cloud environments during the COVID pandemic, many are discovering they need a change in IT skillsets to foster a digital business model. Unfortunately, qualified IT candidates with the right skill mix are in short supply. Where do you start?

Partnering with a trusted managed services provider is fast becoming a clear choice to get the technical expertise and experience needed to accelerate digital transformation. Managed service providers, like Magna5, already have certified engineers and technicians trained in the latest technologies. With experts by your side, you will be able to proactively improve responsiveness and service delivery across your organization.

Advantages of teaming with a managed services provider

Magna5 provides the right blend of people, processes and emerging technologies to improve efficiencies and drive down costs. We can pave the way to deliver service excellence and a better customer experience with digital transformation that focuses on speed, flexibility and agility. Everything from moving to the cloud, monitoring IT operations, help desk support as well as managed security and data backup and recovery, Magna5 can help you fast-track your digital transformation initiatives.

  • Around-the Clock Monitoring – We live in a 24×7 world where it is expected for networks to be available 100% of the time. Full visibility into your network is key to keeping your systems “always on,” secure and running efficiently with high-speed connections. Our team of experts centrally manage and monitor the health of all your integrated branch IT environments day and night to ensure reliable uptime and network performance. We holistically monitor and correct all network issues – overseeing granular control over bandwidth, apps and devices to ensure optimized operation.
  • Resilience from Cyber Threats – Protection against ransomware and malicious malware attacks requires new approaches and skills to stay ahead of the curve on cutting-edge security technologies that support private, public and hybrid cloud environments. We can battle-harden your infrastructure with multiple layers of defense to boost security and prevent unauthorized access. Our security engineers have in-depth experience knowing how to understand large quantities of threats, discerning false positives and eliminating security risks that endanger your network and endpoint defenses. You will get full access to our 24/7/365 Incident Response Operations Center – the focal point for detecting, analyzing and responding to cybersecurity incidents.
  • Total Data Protection and Recovery – Too often organizations take the reactive path of “waiting” for a power outage, cyberattack or natural disaster to occur, and then discover too late they can only partially recover their data. The revenue loss and productivity impact are immediate. Our team of experts proactively safeguard organizations’ critical data in a secure, cloud data center disconnected from the network. In the event of a crippling data breach or disaster, we can help organizations bounce back quickly by restoring specific virtual machines or an entire IT environment in minutes or hours, depending on predetermined Recovery Point Objectives and Recovery Time Objectives.
  • Anywhere, Anytime Collaboration – Today’s remote and multi-site workforce needs to engage with employees and customers anywhere on any device. We enable organizations to connect their teams and branch offices to an enterprise-class cloud network using a wide range of engagement channels – combining voice, audio, video conferencing and instant messaging all in one easily scalable solution. Employees can connect from home, on the road, at branch locations or anywhere business takes them.
  • Ready Access to Experts – Our help desk technicians are available 24/7/365 via a toll-free number, email, chat or our client ticket portal. They can serve as an extended hub for engaging with your customers or employees to resolve issues and answer technical questions. Especially today with people working at diverse locations and remotely, around-the-clock access to certified Tier 1 and Tier 2 engineers is more critical than ever to keep businesses running smoothly.

Are you under pressure to fill IT skill gaps to execute and maintain today’s digital business environments? We can help. Download our Managed IT Services white paper to learn more.