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A Message To Our Customers: COVID-19

As Magna5 responds to COVID-19, the health and safety of our employees and customers remains our top priority. We’re dedicated to supporting our customers when they need us most. Here’s how we’re responding.

March 23, 2020 Update: 

While the COVID-19 situation continues to evolve, we at Magna5 want to assure our customers and partners that our focus remains on providing support under any scenario and ensuring the well-being of our communities and colleagues.

Magna5 plays a critical function in providing services in the Information Technology and Communication sectors. As such, the government has recognized our role as a provider of “Essential Services”. We are following guidelines on critical infrastructure workers with our fully staffed 24/7/365 Operations Center, Help Desk and support teams who remain available to fulfill the technology needs of all our customers. Our data centers and networks are fully available and continue to have capacity to handle the unusual loads we are experiencing as our customers rely upon us to support their “work from home” employees and other business continuity programs.

We will continue monitoring COVID-19 developments, working closely with our customers and vendor partners, and will provide periodic updates on our business status and service continuity protocols. Please open a ticket or call our support team at 844-462-4625.

March 13, 2020 Update:

We know you’ve been reading a lot of news stories about the impact of the coronavirus (COVID-19) on businesses across the country. Here at Magna5, we are putting into practice what we tell all our customers … prepare for the unexpected! Our goal is to always provide you with the best experience possible.

  • We have arranged for our employees to work remotely to ensure business continuity in the event of a mandatory shutdown of any of our office locations. Our 24/7/365 Operations Center, Help Desk and support teams have the capabilities to work remotely and ensure customer support under any scenario.
  • We are staging teleworkers and will continue supporting our customers with the same quality of service and responsiveness you have come to expect.

We appreciate your continued support and business. Don’t hesitate to call our support team at  844-462-4625. We’re here to help.