A more consistent, efficient, and proactive managed IT experience. We’ll work with you to plan the transition around your environment, with both platforms running in parallel until you’re ready.
Magna5 has selected NinjaOne RMM as our primary remote monitoring and management platform moving forward. This decision follows an extensive review of NinjaOne’s security, architecture, reliability, functionality, and long-term product roadmap. We believe the platform will help Magna5 deliver a more consistent, efficient, and proactive managed IT experience for our customers.
Remote monitoring and management software is central to how Magna5 monitors devices, installs updates, automates maintenance, manages software, and provides technical support. NinjaOne maintains the core capabilities currently delivered through N-able N-central while providing improvements in automation, patch management, endpoint visibility, reporting, and overall platform administration.
Over the past year, Magna5 has worked closely with NinjaOne to identify and develop capabilities needed to support our customers. Based on that work, we believe NinjaOne provides a strong foundation for the continued improvement and expansion of our managed IT services.
NinjaOne is now Magna5’s preferred RMM platform, and we plan to transition customers to it over time. We recognize that each customer has unique operational, security, compliance, and scheduling requirements, so migrations will be coordinated individually rather than completed under a single mandatory schedule.
To indicate how your organization would like to proceed, please complete the NinjaOne RMM Transition Form and select one of the following options:
Customers ready to move can request an accelerated migration or join the standard queue. Customers who need additional information can request a discussion with Magna5 before making a decision.
Your response will help us plan the appropriate next steps and account for any technical, operational, security, compliance, or scheduling considerations within your environment.
N-able and NinjaOne will operate in parallel during each customer’s transition period. The NinjaOne agent will be installed alongside the existing N-able agent, allowing Magna5 to configure and validate the new platform before the existing system is retired.
This overlap will allow us to confirm that monitoring, patching, automation, reporting, and customer-specific configurations are functioning as expected. It will also provide time to address devices that require manual attention and validate existing policies, scripts, integrations, and maintenance schedules.
Once the NinjaOne environment has been reviewed and is operating successfully, Magna5 will coordinate with the customer before retiring the applicable N-able services. This phased approach is intended to reduce risk and minimize disruption.
Magna5 will contact customers individually to discuss the opportunity to move to NinjaOne and coordinate an appropriate transition plan.
Most migration work will occur in the background. In some cases, Magna5 may need to coordinate maintenance windows, confirm access, or perform manual work on devices that cannot be migrated automatically.
The transition will not change how customers contact Magna5 for technical support. Customers should continue to use their existing support channels throughout the process.
NinjaOne brings monitoring, patching, automation, software management, asset information, reporting, and remote support together in a modern, cloud-based platform.
The transition to NinjaOne is a significant technical project involving endpoint agents, monitoring policies, patching configurations, automation, reporting, and integrations. Magna5 will test and validate these functions throughout each customer’s migration.
NinjaOne is Magna5’s primary RMM platform moving forward, and we believe it provides a stronger long-term foundation for our managed IT services. By coordinating each migration and maintaining both platforms during the transition, Magna5 can introduce the new platform while minimizing disruption and respecting each customer’s individual requirements.
Before selecting NinjaOne as our primary RMM platform, Magna5 completed a vendor risk assessment that included a review of NinjaOne’s security and compliance documentation.
Magna5 also evaluated the change against our existing control environment and confirmed that the relevant complementary subservice organization controls remain in place. The transition does not affect Magna5’s control environment or the complementary user entity controls described in our SOC 2 report.
This change is documented in our current bridge letter, which is available through the Magna5 Trust Center. NinjaOne will also be included in the system description of our next SOC 2 Type 2 report.
This review helps ensure that the transition is managed in accordance with Magna5’s established security, risk management, and compliance processes.
