What is STIR/SHAKEN?
STIR/SHAKEN is a national authentication system designed to help stop ID spoofing and fraudulent robocalls by restoring trust in the calling number presented. Its goal is to prevent fraudsters from scamming consumers and businesses through robocalls and illegal phone number spoofing, while making sure that legitimate calls reach the recipient.
The FCC has adopted rules requiring service providers to deploy a STIR/SHAKEN solution by June 30, 2021.
THE COUNTDOWN
Day(s)
:
Hour(s)
:
Minute(s)
:
Second(s)
What is the difference between STIR and SHAKEN?
STIR/SHAKEN is a lengthy acronym for Secure Telephony Identity Revisited and Secure Handling of Asserted Information using toKENs. STIR is a framework for authenticating and verifying a caller ID. SHAKEN is another framework built on top of STIR providing details how tokens should be used.
DID YOU KNOW?
Between 3 and 5 billion robocalls are made each month, and research suggests that more than 40% of those calls are thought to be fraud-related.
Why does it matter?
It is important to stop the stem of fake numbers used by unwanted robocalls because scammers have become more malicious, disguising their phone numbers to impersonate government officials, law enforcement agencies or legitimate businesses, such as a bank or doctor’s office. As a result, consumers are reluctant to answer calls from these legitimate organizations because they think it’s a scam. Businesses struggle to reach their customers due to loss of trust, and restoring their confidence is an uphill battle. Additionally, the repercussion for telcos and call centers is they see fewer completed calls … after investing in more network capacity to handle the robocalls.
How does it work?
The calling party will attach a signed certificate of authenticity to each telephone call. Then the called party’s telephone company will screen and confirm the digital signature. The confirmation allows verification of the calling number. STIR/SHAKEN is designed to ensure caller IDs are accurate. A spoofed number will not get through because the caller does not have legitimate access to the number.
A STIR/SHAKEN CALL FLOW
What has Magna5 done to prepare for STIR/SHAKEN?
Magna5 has been granted a service provider code allowing us to sign and verify calls using certificates. We have made significant financial investments in acquiring the equipment to process the STIR/SHAKEN protocols and a governance framework to ensure caller IDs have not been spoofed. We are now in the process of interacting with customers and vendors.
As a Magna5 customer, do we need to do anything to comply?
As a customer using a Magna5-assigned phone number, your calls are automatically signed with a full or “A” attestation; and all other calls are signed with a partial or “B” attestation. Unsigned termination calls attempting Magna 5 traffic will be attested to level “C” attestation so they understand implications.
Understanding attestation
In a STIR/SHAKEN call, the originating service provider signs (or attests) to their relationship with the caller and their right use the calling number.
There are three levels of attestation that can be applied to a call:
Full or “A” Attestation
The service provider knows the customer and their right to use the phone number.
Partial or “B” Attestation
The service provider knows the customer but not the source of the phone number.
Gateway or “C” Attestation
The service provider has originated the call onto the network but cannot authenticate the call source e.g., international gateway.
Want to learn more?
If you are already a Magna5 customer, reach out to your account manager.
ONE SPOOF TOO MANY … NEW NATIONAL PROTOCOL SYSTEM TO PREVENT ILLEGAL CALLER ID DISGUISING
If you’ve ever seen your area code on the caller ID, only to be greeted by a pre-recorded voice message promising to erase your credit card debt, you’ve been spoofed! Help is on the way. In this blog, learn about the STIR/SHAKEN regulation.
ROBOCALL PREVENTION UPDATE: BIPARTISAN LEGISLATION CLOSER TO CRACKING DOWN ON ILLEGAL SPOOFING SCAMS
Scam robocalls have destroyed trust in phone calls. Fraudsters spoof the caller ID to make it appear as if the call is coming from a legitimate business to trick unsuspecting consumers.Think you will never fall for a robocall scam? Read this incredible story of how one victim lost her life savings through robocall spoofing.
What is STIR/SHAKEN?
STIR/SHAKEN is a national authentication system designed to help stop ID spoofing and fraudulent robocalls by restoring trust in the calling number presented. Its goal is to prevent fraudsters from scamming consumers and businesses through robocalls and illegal phone number spoofing, while making sure that legitimate calls reach the recipient.
The FCC has adopted rules requiring service providers to deploy a STIR/SHAKEN solution by June 30, 2021.
THE COUNTDOWN
Day(s)
:
Hour(s)
:
Minute(s)
:
Second(s)
What is the difference between STIR and SHAKEN?
STIR/SHAKEN is a lengthy acronym for Secure Telephony Identity Revisited and Secure Handling of Asserted Information using toKENs. STIR is a framework for authenticating and verifying a caller ID. SHAKEN is another framework built on top of STIR providing details how tokens should be used.
DID YOU KNOW?
Between 3 and 5 billion robocalls are made each month, and research suggests that more than 40% of those calls are thought to be fraud-related.
Why does it matter?
It is important to stop the stem of fake numbers used by unwanted robocalls because scammers have become more malicious, disguising their phone numbers to impersonate government officials, law enforcement agencies or legitimate businesses, such as a bank or doctor’s office. As a result, consumers are reluctant to answer calls from these legitimate organizations because they think it’s a scam. Businesses struggle to reach their customers due to loss of trust, and restoring their confidence is an uphill battle. Additionally, the repercussion for telcos and call centers is they see fewer completed calls … after investing in more network capacity to handle the robocalls.
How does it work?
The calling party will attach a signed certificate of authenticity to each telephone call. Then the called party’s telephone company will screen and confirm the digital signature. The confirmation allows verification of the calling number. STIR/SHAKEN is designed to ensure caller IDs are accurate. A spoofed number will not get through because the caller does not have legitimate access to the number.
A STIR/SHAKEN CALL FLOW
What has Magna5 done to prepare for STIR/SHAKEN?
Magna5 has been granted a service provider code allowing us to sign and verify calls using certificates. We have made significant financial investments in acquiring the equipment to process the STIR/SHAKEN protocols and a governance framework to ensure caller IDs have not been spoofed. We are now in the process of interacting with customers and vendors.
As a Magna5 customer, do we need to do anything to comply?
As a customer using a Magna5-assigned phone number, your calls are automatically signed with a full or “A” attestation; and all other calls are signed with a partial or “B” attestation. Unsigned termination calls attempting Magna 5 traffic will be attested to level “C” attestation so they understand implications.
Understanding attestation
In a STIR/SHAKEN call, the originating service provider signs (or attests) to their relationship with the caller and their right use the calling number.
There are three levels of attestation that can be applied to a call:
Full or “A” Attestation
The service provider knows the customer and their right to use the phone number.
Partial or “B” Attestation
The service provider knows the customer but not the source of the phone number.
Gateway or “C” Attestation
The service provider has originated the call onto the network but cannot authenticate the call source e.g., international gateway.
Want to learn more?
If you are already a Magna5 customer, reach out to your account manager.
ONE SPOOF TOO MANY … NEW NATIONAL PROTOCOL SYSTEM TO PREVENT ILLEGAL CALLER ID DISGUISING
If you’ve ever seen your area code on the caller ID, only to be greeted by a pre-recorded voice message promising to erase your credit card debt, you’ve been spoofed! Help is on the way. In this blog, learn about the STIR/SHAKEN regulation.
ROBOCALL PREVENTION UPDATE: BIPARTISAN LEGISLATION CLOSER TO CRACKING DOWN ON ILLEGAL SPOOFING SCAMS
Scam robocalls have destroyed trust in phone calls. Fraudsters spoof the caller ID to make it appear as if the call is coming from a legitimate business to trick unsuspecting consumers.Think you will never fall for a robocall scam? Read this incredible story of how one victim lost her life savings through robocall spoofing.
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