The Center for Information and Study on Clinical Research Participation (CISCRP) operates in a heavily regulated industry where data privacy and cybersecurity are essential. When Magna5 acquired their IT provider, Apogee, CISCRP wanted to ensure continuity during the transition. As with any provider change, they had questions about maintaining their compliance standards, service quality, and the relationships they had built.
“We really needed a one-stop shop for our IT needs,” explains Caroline Casey, CFO & COO of CISCRP. “From data security and privacy to onboarding, device configuration, and procurement—we needed a partner who could understand our industry requirements and help us operate effectively.”
THE CHALLENGE
Operating in the clinical research industry, CISCRP required an IT partner who could serve as a true one-stop shop, managing everything from data security and compliance to remote workforce enablement and strategic technology planning.
THE SOLUTION
Magna5 assigned CISCRP a dedicated vCIO, customer success manager, and systems engineer. Monthly operations meetings and annual strategy sessions keep IT aligned with compliance obligations. Comprehensive managed services include 24/7 help desk, advanced cybersecurity, network infrastructure management, and complete cloud platform administration.
THE RESULTS
- Exceptional 24/7 support and fast response times
- Sensitive data protected through proactive security
- Reliable remote work operations
- Immediate access to deep technical expertise
- Confidence in IT infrastructure and strategic planning
/ A strategic partnership model.
The transition proved successful. Rather than simply maintaining the status quo, CISCRP gained access to deeper resources and expertise while keeping the personalized attention they valued. In Magna5 they found a partner even better equipped to support their evolving needs, including their shift to remote work.
Magna5 structured the relationship as a true partnership rather than a typical vendor arrangement. CISCRP was assigned a dedicated vCIO (Virtual Chief Information Officer), a customer success manager, and a systems engineer. This team approach ensures consistent communication and deep understanding of CISCRP’s specific needs.
Monthly operations meetings and annual strategy sessions keep IT initiatives aligned with CISCRP’s regulatory obligations and growth plans. “I actually get really excited before those meetings,” Casey notes. “I know we’re going to have great conversations. They’ve been really thoughtful in helping us plan and prioritize what we need to do next.”
We view Magna5 not just as another third-party service provider but as a strategic partner. They have been instrumental in helping us navigate the complexities of our industry. Their collaborative approach, advanced security measures, and seamless service delivery have been invaluable. We highly recommend Magna5 for any organization looking for a reliable and strategic IT partner."
/ Comprehensive managed IT services.
Magna5 provides end-to-end managed IT services specifically tailored to CISCRP’s compliance-heavy environment.
24/7 Help Desk Services
CISCRP’s distributed workforce receives comprehensive technical support that keeps them productive regardless of location. When remote support isn’t enough, Magna5 provides onsite assistance to resolve complex issues quickly.
Cybersecurity
Multiple layers of protection safeguard CISCRP’s sensitive data. Endpoint detection and response, managed threat hunting, and continuous security monitoring across cloud platforms provide comprehensive visibility and protection. Security awareness training, cloud DNS security, advanced email protection, and quarterly security assessments ensure CISCRP maintains strict compliance with industry regulations while staying ahead of evolving threats.
Network Infrastructure Management
Proactive monitoring and management of CISCRP’s firewalls, network switches, and wireless access points ensure reliable, secure connectivity across their operations.
Backup & Disaster Recovery
Enterprise-grade email backup protects critical communications and ensures rapid recovery, maintaining business continuity and meeting the stringent compliance requirements of the clinical research industry.
Cloud Platform Administration
Complete management of CISCRP’s cloud collaboration environment includes user provisioning, license management, security configurations, and additional storage capacity to support their growing data requirements.
/ Business impact.
The partnership with Magna5 has delivered measurable improvements across CISCRP’s operations. Their remote work transition was completed successfully, with distributed teams able to collaborate effectively using properly configured and secured devices. These security measures, combined with continuous security assessments and proactive threat monitoring, ensure ongoing regulatory compliance.
Perhaps most importantly, the CISCRP team has immediate access to deep technical expertise across Magna5’s entire organization whenever they need it.
“We have such a huge talent pool to draw from within the Magna5 organization and really feel that all of our IT security needs are being met,” says Casey. “Their turnaround time is phenomenal. They’re incredibly collaborative and always available. We never feel like any question is a dumb question.”
/ The bottom line.
With IT infrastructure and security managed by Magna5, CISCRP can focus on what matters most: their core mission of advancing clinical research education and patient engagement.
“I would absolutely recommend Magna5 without reservation and without hesitation,” Caroline Casey affirms. “I think they will always be a great strategic partner for anybody’s IT needs.”
